ABOUT
US:
We do not share or sell your personal information.
This site is owned and operated by Outdoor Country. We are a family owned business with our retail location in Bishop, TX. We are dedicated to supplying our customers the finest name brand merchandise. We have been in business over 20 years and moved into cyberspace in 1999, with our first website www.Boots99.com. At our retail location we carry boots and shoes from Justin, Chippewa, Red Wing, Georgia, Rocky, John Deere, Durango, Justin, Wolverine, McRae Industrial boots, LaCrosse and more and can now offer these fine brands nationwide as well as camouflage clothing from Gameguard and Brush Country.
Our
websites are our online catalogs
PRIVACY
POLICY:
We
do not share or sell your personal information.
We do not run email promotions. All orders are on secure encrypted
shopping venues and we protect your privacy.
HOW
TO CONTACT US:
Outdoor
Country SHIPPING
POLICY: We
currently ship domestically only.
Our shipping prices listed on the order page are from multiply shipping
companies and we only ship within the
continental USA. Shipments to Alaska and Hawaii are handled differently.
The boots are shipped to our store and then we ship them to Alaska
and Hawaii by USPS so there is a timeline and shipping price difference.
Please contact us at customerservice@boots99.com for a shipping quote
and estimate of delivery time before placing your order if outside our normal
shipping area.
Your order
is placed the same day it is received by us, but depending on time of day and
day of week, the company may not process the order immediately.
Most orders received before 1:00pm CT Monday through Thursday are shipped
the same day. Orders received after
1:00pm CT are normally processed the next business days. Orders received after
1:00pm CT Friday or on weekends are processed on Monday.
In case of holidays, orders are processed on the first working day after
the holiday. This usually leads to a delivery time of 7-10 working days on
regular ground and 3rd day select can take 4 to 7 working days
depending on time and day of week order is received. We accept
payment by credit card, money order or personal check.
Credit cards are not processed until the product is
confirmed ready to ship. If payment
is made by check, the product is shipped after the check clears.
If payment is made by money order, the product is shipped
upon receipt of the payment. RETURN
POLICY: You are
allowed to return an order once for an exchange of size/style without penalty
but this does require you pay shipping back for exchange.
We pay to have the replacement shipped to you.
There is a 15% restocking fee and additional shipping fees for any
further exchanges. If a product
is returned for any reason other than warranty problems or first exchange of
size, there is a $15.00 restocking fee on any footwear and a 15% restocking fee
on all other items. Shipping fees are non-refundable,
unless we made the mistake or it's a warranty return. If a
return is necessary, please contact us by email at
returns@boots99.com
so we can furnish a RETURN
AUTHORIZATION number and the address to return
to.
Be sure and include your name, boot brand, style, size, the email address
you used on your original order so we can locate you in our system and the
reason for the return. If
the product is returned without a return authorization number, it could be
refused and returned to you postage due. So
please, email for a RA number. Normally,
this is a very smooth process, the only snags we have had
were because packages arrived without a return authorization number. Credit
is not issued until product shows up as "returned to inventory".
If you have any questions or concerns, just email us and we’ll help
in any way we can.
Return
to WORX BY RED WING
621 Highway 77 South
Bishop, TX 78343
Email:
customerservice@boots99.com
sales@boots99.com
1-361-584-2562 (Mon-Fri
9:00am-5:00pm CT)